The client

An energy company serving a population of almost three million started working with OutSystems in 2020 wanting help to power their retail transformation journey, in particular their customer service portal.

The challenge

Their customer portal was complex, hard to customise and difficult to implement into their back-end systems. They wanted to increase the speed when delivering improvements to reach users faster. Another key objective was the ability to deliver mobile-friendly experiences, and numerous core system integrations whilst also eliminating siloed applications.

The solution

OutSystems became their standard application development platform, replacing legacy systems and building innovative new applications.

Ranging from field service mobile applications to service management, they were able to build complex applications with accuracy. Delivering value to the business faster than ever before with easy integrations making processes more efficient.

They implemented digital self-service onboarding, electricity supply requests as well as additional features that keep third parties up to date on distribution development projects.

OutSystems has made it easier to upskill their development team meaning that they become self-sufficient, delivering 16 apps in just 16 weeks whilst upskilling their team of developers.

The OutSystems platform is now also being used to develop a new field service mobile application for meter readings.